Flower Delivery Maida Vale Online Order Terms & Conditions

Terms & Conditions for Online Flower Delivery in Maida Vale

Introduction

Welcome to Flower Delivery Maida Vale. These Terms and Conditions apply to all purchases and use of our online flower delivery services to customers in Maida Vale and surrounding areas. Please read these terms carefully before placing an order through our website. By accessing our website and making use of our services, you agree to comply with and be bound by these terms. If you do not agree with any of these terms, you should not proceed to purchase from Flower Delivery Maida Vale.

Order Process

When you place an order for flower delivery via Flower Delivery Maida Vale, you confirm that all information provided is accurate, current, and complete. Orders can be placed through our online platform, where you will select your preferred bouquet or arrangement, provide delivery details, and any specific notes or instructions for the recipient.

Your order constitutes an offer to buy. We will acknowledge receipt of your order via an automated confirmation email or order confirmation screen upon successful checkout. This acknowledgement does not constitute acceptance of your order; formal acceptance occurs when we dispatch the goods to you.

We reserve the right to reject or cancel any order at our sole discretion, particularly in circumstances which include, but are not limited to, unavailability of products, errors in pricing or product descriptions, or issues with payment authorisation.

Product Availability & Substitutions

All products listed are subject to availability. In rare cases, specific flowers or foliage may become unavailable due to seasonal variation or supply chain disruptions. If such an instance occurs for your order, we reserve the right to substitute unavailable items with items of equal or higher value and similar style and quality, without prior notice. We always strive to maintain the character and colour palette of the selected arrangement. If a suitable substitute is not available, we will contact you to discuss alternatives or offer a refund.

Delivery Policy

Flower Delivery Maida Vale offers delivery services within Maida Vale and selected surrounding areas. Delivery time slots and dates can be chosen at the time of ordering, but while we strive to meet these preferences, delivery times are estimates only and delays may occasionally occur due to factors beyond our control (such as adverse weather or traffic incidents). We will make reasonable efforts to notify you of any major delays.

It is your responsibility to provide complete and accurate delivery information, including recipient name, full address, and a valid contact number. If a delivery cannot be completed due to incorrect or incomplete information, or if the recipient is not available at the time of delivery, we may attempt to leave the flowers in a safe location (if deemed suitable), leave them with a neighbour, or return them to our shop. Additional charges may apply for redelivery.

We accept no liability for lost or stolen goods once delivered to the nominated address or left in a safe place.

Payments

We accept payment for flower delivery orders by methods clearly stated on our website, which may include credit cards, debit cards, and certain online payment gateways. All transactions are processed in British Pounds Sterling (GBP). Payment must be completed before your order will be processed and dispatched. By placing an order, you confirm that the payment information supplied is valid and lawfully yours to use.

Should any payment be declined or reversed, your order will not be fulfilled and Flower Delivery Maida Vale reserves the right to cancel the order without further liability or obligation.

Pricing

All product prices displayed on our website are inclusive of VAT (where applicable), but may not include specific delivery charges which are confirmed during checkout. We take care to ensure that all pricing is correct at the time of publication; however, in the event of a pricing error, we reserve the right to cancel or refuse orders at the incorrect price, even after an order confirmation has been sent. You will be notified of any such issue and offered the option to proceed at the correct price or receive a full refund.

Cancellations & Amendments

Requests to cancel or amend an order must be made as soon as possible. Orders scheduled for same-day delivery cannot usually be cancelled once placed due to the perishable nature of the products and the prompt dispatch requirements. For next-day or future orders, cancellations or changes may be accommodated if notice is provided no less than 24 hours prior to the scheduled delivery time. Please contact us promptly to discuss any amendment or cancellation requests.

If your order has already been prepared or dispatched, cancellation may not be possible and you may not be entitled to a refund.

Returns & Refunds

Due to the perishable nature of flowers, returns are generally not accepted unless there is a clear issue with the quality or condition of the delivered goods. If you believe your flowers arrive in unsatisfactory condition, please contact us as soon as possible, ideally within 24 hours of receipt, providing photographic evidence. After examining the evidence, we may, at our discretion, offer a replacement, a partial refund, or a full refund.

Refunds will be processed to the original payment method. Please note that our liability is limited to the cost of the original product and delivery charge where appropriate, and we are unable to accept responsibility for issues reported after the stated period.

Personal Messages

You may provide a personal message to accompany your flowers. You are responsible for ensuring any message supplied does not contain offensive, discriminatory, or unlawful content. Flower Delivery Maida Vale reserves the right to refuse to transmit or print messages deemed inappropriate or contrary to our operational policies.

Customer Obligations

As a purchaser, you are responsible for maintaining the confidentiality of your account information and for all activities undertaken using your account. You agree to provide accurate and up-to-date information at all times, and to notify us immediately of any suspected unauthorised use. Flower Delivery Maida Vale cannot be held liable for losses incurred as a result of failure to comply with these obligations.

Liability

Flower Delivery Maida Vale is committed to providing high-quality products and a reliable flower delivery service in Maida Vale and its neighbouring districts. However, to the extent permitted by law, our liability for any loss or damage arising from or in relation to your use of our website or services is strictly limited.

We do not accept liability for:

Any delay or failure in performance resulting from circumstances beyond our reasonable control, such as acts of God, natural disasters, weather disruptions, strikes, or transport problems.
Any indirect, consequential, or special loss or damage, including any loss of profits, business, contracts, data, goodwill or expectation.
Any inaccuracy in the information or materials on the website, or any reliance upon such content by users or third parties.

Nothing in these terms shall limit our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any other liability which may not be lawfully excluded or limited under applicable law.

Intellectual Property

All content included on the Flower Delivery Maida Vale website, such as images, text, graphics, logos, product descriptions, and arrangement designs, are the property of Flower Delivery Maida Vale or our content suppliers and are protected under UK copyright and trademark law. No part of this site may be reproduced, copied, or exploited without our express written consent. You may use the website for personal, non-commercial purposes only.

Privacy & Data Protection

We take your privacy seriously and will use your personal information only in accordance with our privacy policy and applicable data protection legislation. Your information will be collected, processed, and stored securely for the purpose of fulfilling your order and improving our services. For full details, please refer to our privacy policy available on our website.

Changes to These Terms

Flower Delivery Maida Vale reserves the right to revise these Terms and Conditions at any time. Amended terms will become effective from the date of publication on our website. Continued use of our services after changes have been made constitutes acceptance of those updated terms. It is your responsibility to review the terms regularly.

Governing Law & Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms or the delivery of services by Flower Delivery Maida Vale will be subject exclusively to the jurisdiction of the courts of England and Wales.

General

If any provision or part of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by any court of competent jurisdiction, such provision or part shall be deemed deleted and the validity and enforceability of the remaining provisions shall not be affected.

No failure or delay by Flower Delivery Maida Vale in exercising any right or remedy provided under these terms shall constitute a waiver of that right or remedy, nor shall it prevent the further exercise of that or any other right or remedy.

These terms constitute the entire agreement between you and Flower Delivery Maida Vale regarding your online flower delivery order, superseding any prior agreements or communications.

Note on Service Area

These Terms and Conditions are applicable to all customers placing orders for flower delivery within Maida Vale and surrounding areas. Please ensure your delivery postcode is within our coverage area before ordering.