Returns, Refunds & Complaints Policy
Returns, Refunds & Complaints with Flower Delivery Maida Vale
At Flower Delivery Maida Vale, our commitment is to deliver the freshest flowers to every doorstep in Maida Vale and the surrounding areas. As your trusted local florist serving both households and businesses, we take great pride in ensuring satisfaction with every order. Please read below to understand our policies regarding returns, refunds, and complaints – all designed to offer peace of mind with every bouquet delivered.
Our Fresh Flowers Guarantee
We understand that the quality and freshness of your flowers matter most. That’s why every order is backed with our Maida Vale Fresh Flowers Guarantee. We handpick and prepare each arrangement to ensure flowers arrive at their best. Our flowers are guaranteed to remain fresh for at least 5 days from the date of delivery, provided care instructions supplied with your bouquet are followed.
Damaged or Unsatisfactory Flowers on Arrival
Receiving damaged or wilted flowers is never the experience we want for our customers. If your flowers arrive damaged, or not as fresh as you expect, please contact us on the same day of delivery and within the first 24 hours. To help us resolve the issue quickly, we may ask you to provide a clear photograph of the flowers as they arrived. This helps us improve our service and offer the best solution for you.
Refunds & Replacements
If your flowers are damaged or fail to meet our freshness promise within the stated window, you will be eligible for a full refund or a replacement bouquet, depending on your preference. Once you let us know about the issue within the timeframe and it is verified, we will process your refund or arrange for a prompt replacement delivery to the original address in Maida Vale or the surrounding area. Refunds will be credited to your original payment method as swiftly as possible.
Our Freshness Window Explained
Every bouquet is guaranteed for freshness for 5 days from the date and time of delivery. This guarantee is valid as long as our care instructions have been followed, including keeping flowers in fresh water and avoiding direct sunlight or heat sources. If your flowers do not remain fresh within this period, please inform us straight away for a suitable resolution.
Complaints Process
We take customer satisfaction seriously. If you are unhappy with any aspect of our service or your flowers, please contact us directly as soon as possible. Clearly explain your concern and provide all relevant details about your order. Our team investigates every complaint promptly and will offer you a suitable resolution, be it a replacement, refund, or an alternative remedy. Your feedback helps us grow, and we are always glad to discuss any suggestions for service improvements.
Your Trusted Local Florist in Maida Vale
Flower Delivery Maida Vale is honoured to serve the local community, including nearby households and businesses. We strive to uphold our reputation with every single delivery. Rest assured, every bouquet is crafted with care, and your satisfaction is our highest priority. Never hesitate to contact us regarding returns, refunds, or complaints – we are here to help.
